Technical Documentation Manager
Overview
Clearspring Technologies, is the leading widget syndication platform for the Web, reaching over 125M unique viewers every month. The Clearspring widget platform is being leveraged by a rapidly growing list of premier media companies across the globe including the BBC, ITV, Walt Disney Company, MTV, and The National Football League.
Clearspring is seeking an energetic and talented technical documentation professional to be responsible for creating and updating a full suite of online and hard copy technical, operational, and support materials serving both internal and external customers. This is a high impact position which will require extensive data gathering and communications across all areas of the Clearspring organization to ensure that the documentation suite continually evolves to meet the ongoing demands of our rapidly scaling, industry leading platform.
Primary Responsibilities
- Maintain overall responsibility for creating, editing, and maintaining all online and hard copy technical and procedural documentation related to the Clearspring platform
- Collaborate with cross-functional teams to determine documentation requirements including sales, engineering, support, and executive personnel
- Analyze requirements to determine types of publications needed
- Develop documentation project plans and timelines
- Organize content appropriately for a board range of end-users
- Ensure accuracy and completeness of technical documentation
- Develop and maintain documentation standards
- Continually evaluate the documentation suite to ensure it remains in alignment with the needs of our evolving platform
Required Skills/Experience
- Bachelor's Degree in Communications, Journalism, Technical Documentation, Engineering or other related field
- 5+ years of previous experience providing comprehensive technical documentation in the software/Internet space
- Proven track record for leading the development of a full suite of technical documentation products including policies, procedures, processes, standard operating procedures and user manuals
- Extra-ordinary oral and written communication skills; Ability to provide writing samples required
- Expertise with Microsoft Word, Excel, Visio, FrameMaker, QuarkXPress or other Desktop Publishing software
- Ability to prioritize and multi-task in a multi-project environment
About Clearspring
This is a unique opportunity to join a leading Web 2.0 company in a position with exceptional growth potential. You'll work and learn with experienced colleagues in a fun, challenging, and hard-charging environment. Clearspring is growing and you'll grow with us; expanding your skills and experiences while helping to build a successful startup.
We're very excited about what we do here at Clearspring and here's why:
- What We Do — Our work has impact. We're building technology that is transforming the Web, used by high profile clients, seen by millions of people daily, and is flat out cool. We have the opportunity to do something truly special here, and everyone can sense it.
- How We Do It — Ours is a casual, yet fiercely focused environment. Clearspring is a high-energy, problem solving, "happy ecosystem" of talented people who are always improving, never settling, working hard, and having a blast along the way.
- Who We Are — Clearspringers are smart, talented, and dynamic. Our team includes engineers, artists, parents, musicians... and hockey goalies. The passion, teamwork, and absolute commitment of our team make Clearspring a great place to work.