Technical Account Manager
Overview
Clearspring Technologies, is the leading widget development and syndication platform for Web 2.0, reaching over 110M unique viewers every month. The Clearspring widget platform is being leveraged by a rapidly growing list of premier media companies across the globe including the BBC, ITV, Walt Disney Company, MTV, and The National Football League.
Clearspring is seeking an energetic and talented professional to serve as the primary point of contact for strategic accounts and partnerships related to the Clearspring platform. The Technical Account Manager will have overall accountability for overseeing product implementation and ongoing operations including coordinating the on-boarding process, setting customer expectations, and conduction formal account reviews to ensure appropriate objectives are being achieved.
The Technical Account Manager is a high impact position within the Clearspring team, ensuring that strategic accounts are leveraged to their fullest extent and make significant contributions to Clearspring's efforts in maintaining our position as the leader in world-wide widget syndication.
Primary Responsibilities
- Work closely with the Business Development team to gain a complete understanding of client objectives, structure, key stakeholders and other key information
- Lead all implementation efforts for strategic accounts, including the coordination of Clearspring and client resources, people, and schedules.
- Serve as the point person on technical issues related to first implementation, roll-out, and post-implementation deployment, ensuring a smooth and efficient experience for our clients
- Develop and maintain deep business relationships with key stakeholders in strategic accounts throughout the lifetime of the engagement
- Maintain consistent communication with strategic client and identify clients in need of additional training, brainstorming and development.
- Document client activity within the tracking/ticketing system
- Maintain frequent and open communications with Product and Engineering groups to leverage client feedback to develop and improve Best Practices, products/features, key metrics/benchmarks
Required Skills/Experience
- Bachelor's Degree in Computer Science, Engineering, Business Administration or equivalent
- 5+ years in Account Management or similar role, providing implementation and support for Web-based software
- Hands on experience with web design and/or web development technologies such as Java, Web services, HTML/DHMTL, Javascript and Flash
- Proven ability to manage implementations/projects involving internal, client, and 3rd party stakeholders
- Extraordinary written and verbal communication skills
- Strong team player, dependable and motivated self-starter who is adaptive to change and tight deadlines
About Clearspring
This is a unique opportunity to join a leading Web 2.0 company in a position with exceptional growth potential. You'll work and learn with experienced colleagues in a fun, challenging, and hard-charging environment. Clearspring is growing and you'll grow with us; expanding your skills and experiences while helping to build a successful startup.
We're very excited about what we do here at Clearspring and here's why:
- What We Do — Our work has impact. We're building technology that is transforming the Web, used by high profile clients, seen by millions of people daily, and is flat out cool. We have the opportunity to do something truly special here, and everyone can sense it.
- How We Do It — Ours is a casual, yet fiercely focused environment. Clearspring is a high-energy, problem solving, "happy ecosystem" of talented people who are always improving, never settling, working hard, and having a blast along the way.
- Who We Are — Clearspringers are smart, talented, and dynamic. Our team includes engineers, artists, parents, musicians... and hockey goalies. The passion, teamwork, and absolute commitment of our team make Clearspring a great place to work.